Together, AI can identify offensive images, and only incorrectly flagged harmless images just 7 percent of the time as of a year ago, according to Wired. This reduces the number of humans needed to do the tough job, though Twitter still requires a human to give the go-ahead before it suspends an account for offensive images.
Facebook’s success in ads has fueled investments into the science of AI and machine vision that could give it an advantage in stopping offensive content. Creating a civil place to share without the fear of bullying is critical to getting users to post their personal content that draws in friends’ attention.
Twitter has been widely criticized for failing to adequately prevent or respond to claims of harassment on its platform, and last year former CEO Dick Costolo admitted “We suck at dealing with abuse.”
Facebook’s artificial intelligence systems now report more offensive photos than humans do, marking a major milestone in the social network’s battle against abuse, the company tells me. AI could quarantine obscene content before it ever hurts the psyches of real people.
Twitter has yet to turn a profit, and doesn’t have the resources to match Facebook’s investments in AI, but has still been making a valiant effort.